Privacy and Compliance Policy

Privacy Policy
This document was last updated on Decembre 9th, 2011

This Privacy Policy governs the manner in which Compost Marketing AB parent of

Compost Marketing Inc. (hereinafter referred to as “Compost” or “we”) collects, uses,

maintains, and discloses information collected from users (hereinafter referred to as

« User » or “Users”) of the,, or

Websites (hereinafter referred to as “Site” or « Sites”) and Customer Engagement

Management System (hereinafter referred to as “Service” or “Carma”). This privacy

policy applies to the Sites and all products and services offered by Compost Marketing

AB to its clients (hereinafter referred to as « User », “you”, or “Client”).

Personal identification information

We may collect personal identification information from Users in a variety of ways,

including, but not limited to, when Users visit our Sites, register on either or both of our

Sites, subscribe to our newsletter or newsletters, respond to a survey, fill out a form,

and in connection with other activities, services, features or resources we make

available on our Sites and though our Services. Users may be asked for, as

appropriate, their name, email address, mailing address, phone number. Users may,

however, choose to visit our Sites anonymously. We will collect personal identification

information from Users only if they voluntarily submit such information to us. Users can

always refuse to supply personal identification information, except that it may prevent

them from engaging in certain Site-related activities or Services.

Non-personal identification information

Compost may collect non-personal identification information about Users whenever they

interact with our Sites and Services. Non-personal identification information may include

the browser name, the type of computer being used, and technical information

regarding Users’ means of connecting to our Sites, such as the operating system and

the Internet service provider utilized, as well as other similar information.

Web browser cookies

Our Sites and Services may use « cookies » to enhance User experience. A User’s Web

browser places cookies on their hard drive for record-keeping purposes and sometimes

to track information about them. Users may choose to set their Web browser

preferences to refuse cookies or to alert them when cookies are being sent. In doing so,

Users must take note that some parts of the Sites and Services may not function


How we use collected information

Compost collects and uses Users’ personal information for the purposes listed below.

● To personalize user experience.

● We may use information in the aggregate to understand how our Users, as a

group, use the services and resources provided on our Sites and through our


● To improve our Sites and Services.

● We continually strive to improve our Site offerings based on the information and

feedback we receive from you.

● To improve customer service and support. Your information helps us to more

effectively respond to your customer service requests and support needs.

● To send periodic emails.

● The email address, Sites, and System Users provided will only be used to send

them information and updates pertaining to the System. This information may

also be used to respond to inquiries and/or other requests or questions. If Users

decide to opt-in to our mailing list, they will receive emails that may include

company news, updates, related product or service information, etc. If at any time

the User would like to unsubscribe from receiving future emails, we include

detailed unsubscribe instructions in each of our email messages.

This document was last updated on July 5, 2011

How we protect your information

We adopt appropriate data collection, storage and processing practices, and security

measures to protect against unauthorized access, alteration, disclosure, or destruction

of your personal information, user name, password, transaction information, and data

stored on our Sites.

Sensitive and private data exchanges between either of the Sites and its Users happens

over a secured SSL communication channel and is encrypted and protected using

digital signatures.

Sharing your personal information

We do not share, sell, trade, or rent Users’ personal identification information to others


Data protection

All personal data provided during registration of the Carma Service will be stored in a

secure database and protected with SSL (Secure Socket Layers). This data, including

member lists belonging to the clients of Compost, will be exclusively accessible by

workstation intermediaries and protected by authentication. Access to this data is only

provided to Compost authorized personnel for maintenance and analysis purposes.

Compost will not divulge any personal information that would allow a client or member

to be publicly identified without their prior written consent so as to avoid any damage to

their personal reputation or their company’s or to the intermediaries that represent them.

Compost and its clients or affiliates promise to never rent, sell, or disclose their member

lists to third parties without the prior consent of members, except in the rare

circumstance where Canadian, American, and Swedish law requires it in accordance

with a court order.

Compliance rules for sending email, mobile, and digital communications

All Compost customers and end-users (if applicable) must follow the rules of the Federal CAN-SPAM act, the Fighting Internet and Wireless Spam Act (Bill C-28), and Compost’s Anti-Spam policy when sending email and mobile communications through the service. Accordingly, we require the following of email and mobile messages sent through the Compost system:

  • By default, all non-transactional emails must contain a functional one-click unsubscribe link in every mailing.
  • All emails must contain non-Internet contact information of the sender, such as your company’s name, address, and phone number.
  • All emails must state the reason the recipient is receiving the message. For example, “You are receiving this message from “Company X” because you subscribed to receive communications from us via email or mobile device at”

The three (3) guidelines outlined above will help ensure that you and your end-users (if applicable) help Compost maintain its reputation, white-listing status, and white-listing programs. If at any time your communications are flagged as SPAM by a recipient, Compost reserves the right to suspend or cancel your account without prior notice.

Email and Permission Practices

  • Every email message sent in connection with the Services must contain a functional “unsubscribe” link or other mechanism that allows subscribers to remove themselves from your mailing list. Each unsubscribe link must remain operational after the date on which you send the message, and must be in form and substance satisfactory to Compost. You acknowledge and agree that you will not remove, disable, or attempt to remove or disable any such link.
  • You agree to import, access or otherwise use only permission-based lists (Note: Purchased or rented lists cannot be used; please contact Compost if you have any questions).
  • You cannot mail to distribution lists, newsgroups, or SPAM email addresses.
  • You are responsible for monitoring, correcting, and processing unsubscribe requests within ten (10) days, and updating the email addresses to which messages are sent through any Compost account.
  • Emails and mobile communications that you send through the Service may generate abuse complaints from recipients. You are responsible for ensuring that your or your end-users’ (if applicable) email and mobile messages do not generate a number of abuse complaints in excess of industry norms. Compost, in its sole discretion, shall determine whether your level of abuse complaints falls within industry norms, and its determination shall be final, binding, and conclusive for all purposes under this Agreement.
  • Compost, at its own discretion, may immediately disable your access, without refund, to the Services if Compost believes, in its sole discretion, that you have violated any of the email and permission practices listed above, or the Compost Anti-Spam Policy.

Changes to this Privacy Policy

Compost has the right to update this Privacy Policy at any time. When we do, we will

revise the updated revision date provided at the bottom of this document. We

encourage Users to frequently check this document for any changes in order to stay

informed about how we are helping to protect the personal information we collect. You

acknowledge and agree that it is your responsibility to consult this Privacy Policy

periodically and become aware of any and all modifications.

Your acceptance of these Terms

By using our Sites and Services, you signify your acceptance of this Privacy Policy. If

you do not agree to this Policy, please do not use our Sites and Services. Your

continued use of the Sites following the posting of changes to this Policy will be deemed

your acceptance of any such changes.

Contacting us

If you have any questions about this Privacy Policy, complaints, or concerns, please

contact us at: